Support

Contact

A person reads every message — there is no ticket queue and no bot. Most notes are answered within one business day.

Write to us

[email protected]

Monday to Friday, GMT+8. We reply within one business day.

Three things that help us answer in one go

  • Your order number — it looks like LU-1234 and is in your confirmation email.
  • If something arrived damaged, a photo of the outer box and of the tin.
  • If an address needs changing, the correct one written out in full.